About Us

Dutch’s, Inc. has been a family-owned business since 1915. Contact us, or stop on by!

415 W. Main
Spokane, WA 99223
509-747-5284 / toll free: 1-800-747-5284
Fax: 1-509-747-7977
dutchs@dutchs.com

HOURS

HOURS: Dutch’s is open 9:00 a.m. to 5:30 p.m., Tuesday through Friday, and 9:00 a.m. to 5:00 p.m. on Saturday (we like to get a fast start on the weekend.) We are closed Sundays and Mondays. Dutch’s is located in the Pacific Time Zone. If you are not, make the appropriate allowances.

WARRANTY

All guitars are warrantied for one full year from date of purchase. Guitars are gone through by Dutch’s in-house staff and are set-up, re-strung, and strobe-tuned.

Electronics and amplifiers are checked out by our in-house repair staff and are warrantied for thirty days from purchase.

Purchaser pays shipping both ways on warranty repairs.

POLICY

Dutch’s Inc. accepts Visa, Master Charge, American Express, certified checks, money orders, and personal or business checks (allow two weeks for check clearance). No items shipped C.O.D. Dutch’s offers a 48-hour inspection period and will accept the return of an item if it is in the exact shape in which it was originally sent. Purchaser pays all shipping and insurance costs both ways. Trade-ins are welcome. Call first, and an attempt will be made to reach a mutually agreeable price. Layaways are allowed for a period of 120 days. A deposit of 25% of the purchase price must accompany a layaway. No refunds will be made on layaways, but the amount deposited may be used to purchase other items. Layaways held beyond 120 days will be forfeited.

Every attempt has been made to represent all items as accurately as possible. We are not omniscient, however, and have been known to make errors. In case of an inadvertent error on our part, we will do everything possible to make good and to keep you as a satisfied customer. Dutch’s, Inc. has been a family-owned business since 1915.

DEFINITIONS

NEW
Never sold. May be shopworn or show storage dings, but any manufacturer’s warranty would still apply.
NOS
New, old stock. New, but discontinued–no longer in the manufacturer’s catalog.
HSC
Hard shell case.
SSC
Soft shell case.
OHSC
Original hard shell case.
OSSC
Original soft shell case.
Gig Bag
Padded soft nylon bag.
FR
Floyd Rose locking tailpiece.
Hardtail
Guitar without a tremelo system.
Through-neck
Guitar neck and body are joined, or the neck goes right through the body to the end of the guitar. Found normally on more expensive instruments. Allows for easier fingering on the high frets, as the neck block is not present.
Bolt-on neck
Assumed on most guitars, unless specifically stated otherwise. Neck and body are two pieces joined at the top of the guitar body.
Strobe-tuned
Adjusting the length of each string so that the guitar plays in tune with itself all the way down the neck.

GRADING SCALE

Grading of used guitars is more of an art than a science. Normally, a scale from 1-10 is used. 10 is new, or as new (see the movie starring Bo Derek for reference). 1 means you could probably find a source of kindling closer to where you live. Grade numbers tend to focus more on condition, rather than originality. Wherever we know, we note those items that are non-original.

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